Frequently Asked Questions
How does the process work?
First, complete as many appraisals on as many items as you wish to return on our Web site.
To get your items to us, you provide the packaging and we pay for the shipping, which is covered at the end of your Web transaction.
Once we receive your items, we evaluate them to make sure that everything matches the appraisals. Assuming they do, we will email you with a confirmation, and you will receive your payment within two to four weeks of receipt of the product by CExchange.
Who pays for shipping?
We do. When you complete your order on this Web site, the final page will show you a summary of the items on your order, and also give you the ability to print a pre-paid shipping label.
What if there is a discrepancy between my appraisal and the actual items received?
We want to give you a fair price and have you be a satisfied customer who will do return business with us and refer other customers to us. So we have no incentive to give you less than the amount on your initial appraisal.
However, we are dependent upon being able to sell your items through other channels at a profit. And so if there is a discrepancy in either condition, model name/number, or the associated accessories, we will send you an email with our revised appraisal, based on what we received.
At that point you can choose to accept our revised offer and receive prompt payment on it, or elect to have your item(s) returned to you at no cost. If we receive no response within five days, we will assume that you have accepted our revised offer.
What do you do with my electronic items?
Items whose condition and function warrant continued use will find a new home with new owners. Those that do not will be disposed of in an environmentally responsible way. Items in between those two extremes are channeled into the secondary refurbishment market via our world class reverse logistics process.
Do you accept broken or cosmetically flawed electronics?
As long as your electronic item appears on our "Model Name" list, we will accept it, irrespective of its condition or function. Please be sure to accurately reflect the status of a damaged item in the "Condition" section when completing its appraisal.
CExchange recognizes two different groups of conditions. They are:
Can I see some Conditon Examples?
How do I find the model number?
How do I know if my phone has water damage?
Inside your battery compartment is a small plastic dot that is either solid white, or white and red-checkered. If it turns solid red, then your phone has been exposed to moisture and should be reported with a condition of "POOR". Click here for photos of this phenomenon.
Do I need to terminate service for my phone?
If your cell phone is a CDMA phone that does NOT use a SIM card, then yes, you need to pay down your account balance to $0 and have the carrier release the phone.
How do I erase all of my personal data from my phone?
Most cell phones have an option in their settings that allows the user to reset everything to factory defaults. Refer to your owner's manual. If you don't have a copy of the manual, you can typically get one from the manufacturer's Web site.
Why do you want my email address?
Solely for the purpose of being able to communicate with you about your items and our payment for them: CExchange does not spam its customers, nor does it sell its customer's information to third parties.
Can I sell you my accessories, such as chargers, AC adapters, etc?
Yes. When you complete your appraisal, you will see a list of the accessories that we buy for each type of product.
Who is CExchange?
Our team comprises senior leadership with over 60 years combined experience in consumer electronics, in both the retail and the wholesale/logistics space.